Onlinememory.co.uk
Poor service is always something I believe in not ignoring but doing something about. So here’s one part of that.
Let’s get the naming of the culprit out of the way straight off…. onlinememory.co.uk
After a positive review in PCPro, I was interested in purchasing a Sansa MP3 player. Onlinememory had the 8GB version at a shade under £70, including P&P - a lot less than anyone else. The reviews of the retailer were generally positive on the comparison site I was using, so I went ahead and ordered. The item was in stock, so I looked forward to it turning up.
After 4 days the status on their website was still stating “Processing” so I emailed them. Days later I didn’t have a response so, on Monday of this week, I used their “Online chat” facility to ask them about it. It was apparently out of stock and I should have been sent an email. Well their website still said they had stock and, no, I hadn’t been send an email to tell me otherwise. They apologised and said they were due stock “later this week” but I couldn’t pin them down to anything more accurate. The fact that they were so vague and that their website was telling me they did have stock set alarm bells ringing.
Soon after that conversation they sent me an email apologising again and stating that “We are having difficulty in regards the supply of this product as it is all being rebranded by the manufacturer at this time. We endeavour to supply your purchase as soon as this item is available.” (their spelling and grammar mistakes, not mine).
Today I guess they gave up because I received a refund from Google Checkout. What they didn’t do, though, is contact me to let me know they were refunding me and why. And, yes, still the website says they have stock.
I’ve now emailed onlinememory back to tell them about my poor service and the fact that I won’t purchase from them again. I’ve also queried the rebranding with Sandisk and told them of my issues (you never know, enough complaints and they might drop them as reseller).
I’ll update in due course to let you know of any response I get from either company.
Update: I heard back from SanDisk same day to say that they had recently launched a V2 version of the Sansa in the US, but didn’t have a release date for it in UK. 3 days later and nothing from onlinememory…
Fairly similar experience. Ordered via google checkout on 10 Dec. Google confirmed order placed. Still waiting for onlinememory.co.uk to even contact me. Tried emailing them (72 hour SLA)no reply, tried ringing the no on the website - unobtainable, rang sister company pdaonline, didn’t answer the phone in 30 minutes, checked online chat on numerous occasions, never manned, they’ve got a call back system they never called me back, contacted them via Google Checkout twice no reply, asked google for mediation , no reply, 17 days later cancelled order. Throughout website says in stock, apart from one day when the page was unobtainable. Shocking company, they have a Safebuy logo displayed but aren’t members. Companies in the ANPR UK group all with the same address are pdaonline.co.uk, onlinememory.co.uk, ikle.co.uk, sandiskshop.co.uk,tomtomgo.co.uk, avoid them all. The only customers that like them on price comparison websites all ghave names with jon in them (jonjon, jonty etc.) just like the owner jon flatman. I never really bother complaining about bad service, but these guys have been so bad its motivated me to tell everyone, as they dont deserve any customers.
So, yes, I replied back asking them how they were going to fulfil my order when they’d refunded me. However, I was interested in the discount they mentioned so I asked them to let me know when the product would be in stock and how to claim the discount.
Eerie silence and no reply since. Nice.
Wow im getting de ja vu!! Had exactly the same problems ( as have MANY others after reading numerious review sites) I went as far as reporting them to trading standards and emails “safebuy” about their invalid certificates on the web site. I was totally disgusted by this so called company. They are usueless and will hopefully be shut down or go bust…the sooner the better!!!!