Comments on: Onlinememory.co.uk http://www.artiss.co.uk/2007/11/onlinememorycouk My place of calm on the web Tue, 06 Jan 2009 14:03:07 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Peter Mahoney http://www.artiss.co.uk/2007/11/onlinememorycouk/comment-page-1#comment-131 Peter Mahoney Fri, 30 May 2008 10:50:50 +0000 http://www.artiss.co.uk/?p=153#comment-131 On 6th May I ordered 2 off 4G Compact Flash cards from Onlinememory. We were leaving the UK for Russia on 13th May so to be sure to get them I paid for Special Delivery (next day). On Thursday 9th May I telephoned them to query delivery and was assured several times that the items had been sent Special Delivery. On Friday 10th May telephoned again and once again I queried delivery and asked several times about the postage service and was told several times the items were posted special delivery, and no they could not check the progress of these, even though this postal service is tracked. I emailed the complaints and received no answer. I bought the cards at a local retail store for a great deal of money. On returning to the UK the package was waiting for me in the PO depot, having been sent normal mail and arriving on the 14th May (7 days later). Emails to the complaints department remain unanswered. Although the sum involved is small (£65.00) the inconvenience and irritation is great and knock on costs were involved. I am seriously considering action in the Small Claims Court to try and teach this outfit a lesson in customer relations and goodwill. I will never purchase from this group again On 6th May I ordered 2 off 4G Compact Flash cards from Onlinememory. We were leaving the UK for Russia on 13th May so to be sure to get them I paid for Special Delivery (next day). On Thursday 9th May I telephoned them to query delivery and was assured several times that the items had been sent Special Delivery. On Friday 10th May telephoned again and once again I queried delivery and asked several times about the postage service and was told several times the items were posted special delivery, and no they could not check the progress of these, even though this postal service is tracked. I emailed the complaints and received no answer. I bought the cards at a local retail store for a great deal of money. On returning to the UK the package was waiting for me in the PO depot, having been sent normal mail and arriving on the 14th May (7 days later). Emails to the complaints department remain unanswered. Although the sum involved is small (£65.00) the inconvenience and irritation is great and knock on costs were involved. I am seriously considering action in the Small Claims Court to try and teach this outfit a lesson in customer relations and goodwill. I will never purchase from this group again

]]> By: Doug http://www.artiss.co.uk/2007/11/onlinememorycouk/comment-page-1#comment-106 Doug Sun, 06 Apr 2008 07:52:29 +0000 http://www.artiss.co.uk/?p=153#comment-106 Very similar experience with a memory card. Now about to sue them via small claims court (sadly I'm in Scotland and can't use the excellent Money Claim Online facility run by HM Courts in England and Wales). Very similar experience with a memory card. Now about to sue them via small claims court (sadly I’m in Scotland and can’t use the excellent Money Claim Online facility run by HM Courts in England and Wales).

]]> By: unhappy chap http://www.artiss.co.uk/2007/11/onlinememorycouk/comment-page-1#comment-19 unhappy chap Wed, 09 Jan 2008 22:26:09 +0000 http://www.artiss.co.uk/?p=153#comment-19 Wow im getting de ja vu!! Had exactly the same problems ( as have MANY others after reading numerious review sites) I went as far as reporting them to trading standards and emails "safebuy" about their invalid certificates on the web site. I was totally disgusted by this so called company. They are usueless and will hopefully be shut down or go bust...the sooner the better!!!! Wow im getting de ja vu!! Had exactly the same problems ( as have MANY others after reading numerious review sites) I went as far as reporting them to trading standards and emails “safebuy” about their invalid certificates on the web site. I was totally disgusted by this so called company. They are usueless and will hopefully be shut down or go bust…the sooner the better!!!!

]]> By: David http://www.artiss.co.uk/2007/11/onlinememorycouk/comment-page-1#comment-15 David Fri, 28 Dec 2007 10:45:03 +0000 http://www.artiss.co.uk/?p=153#comment-15 They finally removed the product from their website. However, on the 19th of December I received this email... <blockquote>Dear Customer Firstly please accept my apologies for this out of the blue email. Thank you for your order as you can understand at this time of year we strive to ensure your receive your product before Christmas. Unfortunately we are unable to achieve this as we have been unable to obtain new stock of this item due to high demand for your particular item and issues with manufacture. We are still endeavoring to fulfill your order prior to Christmas. We are very sorry to have let you down in this way and fully understand the frustration we have caused. We have been assured by our supplier that all orders will be fulfilled by the 10th January. If you can wait then we would be able to provide a 5% discount and free delivery. If you could reply with your intentions we would be grateful. Once again apologies for the inconvenience we have caused. Mr Paul Frodsham Customer Care Manager The Online Shopping Group</blockquote> So, yes, I replied back asking them how they were going to fulfil my order when they'd refunded me. However, I was interested in the discount they mentioned so I asked them to let me know when the product would be in stock and how to claim the discount. Eerie silence and no reply since. Nice. They finally removed the product from their website. However, on the 19th of December I received this email…

Dear Customer

Firstly please accept my apologies for this out of the blue email.

Thank you for your order as you can understand at this time of year we strive to ensure your receive your product before Christmas. Unfortunately we are unable to achieve this as we have been unable to obtain new stock of this item due to high demand for your particular item and issues with manufacture. We are still endeavoring to fulfill your order prior to Christmas.

We are very sorry to have let you down in this way and fully understand the frustration we have caused. We have been assured by our supplier that all orders will be fulfilled by the 10th January. If you can wait then we would be able to provide a 5% discount and free delivery.

If you could reply with your intentions we would be grateful. Once again apologies for the inconvenience we have caused.

Mr Paul Frodsham
Customer Care Manager
The Online Shopping Group

So, yes, I replied back asking them how they were going to fulfil my order when they’d refunded me. However, I was interested in the discount they mentioned so I asked them to let me know when the product would be in stock and how to claim the discount.

Eerie silence and no reply since. Nice.

]]> By: part http://www.artiss.co.uk/2007/11/onlinememorycouk/comment-page-1#comment-14 part Thu, 27 Dec 2007 18:48:51 +0000 http://www.artiss.co.uk/?p=153#comment-14 Fairly similar experience. Ordered via google checkout on 10 Dec. Google confirmed order placed. Still waiting for onlinememory.co.uk to even contact me. Tried emailing them (72 hour SLA)no reply, tried ringing the no on the website - unobtainable, rang sister company pdaonline, didn't answer the phone in 30 minutes, checked online chat on numerous occasions, never manned, they've got a call back system they never called me back, contacted them via Google Checkout twice no reply, asked google for mediation , no reply, 17 days later cancelled order. Throughout website says in stock, apart from one day when the page was unobtainable. Shocking company, they have a Safebuy logo displayed but aren't members. Companies in the ANPR UK group all with the same address are pdaonline.co.uk, onlinememory.co.uk, ikle.co.uk, sandiskshop.co.uk,tomtomgo.co.uk, avoid them all. The only customers that like them on price comparison websites all ghave names with jon in them (jonjon, jonty etc.) just like the owner jon flatman. I never really bother complaining about bad service, but these guys have been so bad its motivated me to tell everyone, as they dont deserve any customers. Fairly similar experience. Ordered via google checkout on 10 Dec. Google confirmed order placed. Still waiting for onlinememory.co.uk to even contact me. Tried emailing them (72 hour SLA)no reply, tried ringing the no on the website - unobtainable, rang sister company pdaonline, didn’t answer the phone in 30 minutes, checked online chat on numerous occasions, never manned, they’ve got a call back system they never called me back, contacted them via Google Checkout twice no reply, asked google for mediation , no reply, 17 days later cancelled order. Throughout website says in stock, apart from one day when the page was unobtainable. Shocking company, they have a Safebuy logo displayed but aren’t members. Companies in the ANPR UK group all with the same address are pdaonline.co.uk, onlinememory.co.uk, ikle.co.uk, sandiskshop.co.uk,tomtomgo.co.uk, avoid them all. The only customers that like them on price comparison websites all ghave names with jon in them (jonjon, jonty etc.) just like the owner jon flatman. I never really bother complaining about bad service, but these guys have been so bad its motivated me to tell everyone, as they dont deserve any customers.

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