I’ve written only recently about various examples of poor service from companies. Unfortunately, I’d like to add two more.

I recently ordered a USB hub from eBuyer. Except that an SD memory card turned up instead. I contacted eBuyer by phone and they said that they’d email me return instructions straight away and despatch the hub once they’ve received the card back. Let me get this straight… despatch the item that I ordered (and was expecting to receive today) once I’d sent back the item they sent to me by mistake. Their cock-up.

And I’ve not, a number of hours later, received an email, so I’ve sent them one of their “enotes”. I’ll see what happens. Especially now that I know the SD card is worth twice the cost of the USB hub.

Next up, Play.com. Today, for the second time in the last month, I’ve had to joy of needing to contact them. They no longer have a way of being contacted online - you have to phone them. And after experiencing 20 minute delays just after Christmas, I was in no mood for such delays. Today I gave them 10 before hanging up and then cancelling my order. If they’d an online method of being contacted, I would have been quite happy to have waited a day or two for a reply. What I don’t have time for is hanging on a phone, especially when I’m “in a queue” and being charged for it.

Lastly, a quick update on onlinememory. If you remember, they offered to provide me with a discount once the Sansa’s were back in stock. They now are. Unfortunately, weeks later (in fact nearly a month) and I’ve had no response and their telephone number is dead. It doesn’t look good.

Do you spot a pattern here - issues with online technology companies??

Away for all this a minute, I’m winding up Artiss Web Design. I’ve not had the chance to do it properly, so will be converting all links to point to this site. Additionally, I’m transferring all the back-end databases to here as well (which has a quicker server). Copy+ has already been converted in this way. However, if you come across any problems with any of these sites (or bmtg.org.uk) then please let me know.

Maybe one day I’ll even get the chance to finish pulpsf.com. But, then again…