When customer service goes badly wrong

This post was written 2 years 4 months 18 days days old, so is a bit old now. Feel free to read and comment on this post, just remember some things change with time and any facts in this post may not be accurate anymore.

Ben Betts, “core” member of the HT2 E-learning company, has done what many of us either do or think about doing. On his company blog he had a rant about his water cooler company, Powwow water.

His experience with their “customer service” is appalling but Powwow have been, erm, reluctant to talk to him about it.

After a large number of comments to his post, he did hear from them. Or rather the companies lawyer. Nice.

Anyway, his response has been a master-class to us all – in particular bloggers such as myself – on how to defend yourself in this situation.

It’s not over and I’m sure there will be follow-ups. I just hope it goes well for Ben.