Plugin Support

The WordPress plugins I produce are, as with most, free. And I’m happy to answer any questions and provide whatever support I can. I don’t think many people wouldn’t expect any more than that.

None-the-less, I regularly receive requests for assistance that are bizarre, time wasting and sometimes just rude.

Two people have asked for help when a plugin hasn’t worked only for me to find, after a lot of time spent on it, that they’d changed my actual code. Sorry, but if you modify my code then I can hardly be expected to support the results. Of course, if you do find the need to modify my code, let me know as it may be functionality that I can add in for later versions.

One person recently contacted me and was, well, down right rude, thinking I was mad to produce a plugin reading RSS feeds that didn’t cache. He didn’t realise that I was already writing code to do this – I just ignored him.

Finally there was the person who attempted to post a comment in which they were very sarcastic about a plugin, simply because they were having problems with it. They complained that my added (also known as “improved”) functionality was just causing problems. Ironically, bearing in mind the previous persons comment, the functionality in question was caching. I believe they hadn’t followed my instructions on ensuring the cache folder was fully writeable. Ignoring their sarcasm I replied – helpfully – but heard nothing back. I edited their comment before allowing it to be published (yes, I do check all comments before allowing them to be seen!).

So, there we go.

If you do want help, I’d suggest that using the comment page is best as this can ensure an easy 2-way dialogue between us – I don’t like having long discussions via blog comments! If you do use the comment, I’ll probably use the email you supply to contact you directly. I’ll then use the comments to give details of the fix.

I hope this makes sense. Keep the rude comments and sarcasm to a minimum and I’ll be sure to help – having said that I’ve usually helped even when that’s not been the case. I’m my own worst enemy