Back in November I purchased a Sony Ericsson Xperia Mini Pro Android phone as my daughter’s Christmas present. O2 had a limited offer on it at the time where you got an additional £20 voucher with it, so I snapped it up.

When I received it, I took the phone out of the box, put the SIM card in and generally checked that all seemed fine. There’s nothing worse than being given something expensive as a present only to find it a “lemon” on the day! I also took the opportunity to upgrade the phone’s firmware as well to the latest (if that goes wrong it could “brick” the phone, so doing this straight away seemed the sensible thing to me). This went well, so I packaged the phone back up.

Come Christmas, my daughter was very happy with her phone. Unfortunately, after a few hours, things turned sour. Whenever she left the phone it would lock (as it’s supposed to) but then turn itself off. A quick Google found that other users had experienced the same problem but I couldn’t find a solution. The PC software that you can use with the phone comes with a “repair” option but that refused to work (see screenshot to the right). A system reset didn’t solve the problem either. However, I did find that it didn’t turn off if the phone was charging.

Anyway, Christmas being Christmas (relatives to visit, etc) I wasn’t able to call O2 until Wednesday 29th. I rang Customer Services and they were very pleasant and happy to help. When they realised that there was nothing they could do and the phone would need changing, they put me through to their “exchange and repair” department. That’s where it went wrong. The new lady I spoke to was short with her responses, unhelpful and, unfortunately, speaking on a bad line which made the whole conversation even more difficult.

When she looked up my details she realised that I’d had the phone over a month. Therefore, it would need returning to be “repaired”. I explained that it was a Christmas present, so she said she’d speak to a manager. This seemed to take a while and when she returned she said that it was policy to wave the usual month limit in this situation¹.

Next, she told me that the phone was out of stock. Funny, they were selling it on their website. At this point they managed to find stock.

Finally, she gave me the details of where to send the phone and told me they wouldn’t send the new one until they’d received it – this may take up to 2 weeks. I sent the phone that day. The next day the new one turned up².

This phone works fine but, oddly, came with a more recent version of the firmware than the original had shipped with. None-the-less, it didn’t have the latest. BUT, I haven’t updated – I don’t know whether it was this update that caused the original issue or not. Unfortunately, I never noted the original phones initial firmware level but, for interest, the replacement phone (sans power issue) is on 4.0.2.A.0.42. The latest level is 4.0.2.A.0.58.

A return to form from O2 on their poor customer service. Meantime, I have contacted Sony Ericsson to see if they can shed any light on this problem.

1. question – if this is standard policy, why did she not say anything about this first, but speak to a manager instead? [↩]
2. obviously inept in multiple ways [↩]

This review is part of the 1 Pound Challenge – can you find a decent gadget in a pound shop?

The microphone built into a laptop can often be a compromise – providing a basic facility, whilst keeping it as small as possible. And if you’ve got a desktop then you may not even have a microphone.

So, can one for just £1 do the job?

The Signalex Computer Microphone, available from Poundland, doesn’t get off to a good start – get it out of the green and white packaging and you have a drab looking black microphone made of very cheap plastic. In fact the plastic wasn’t quite cut properly on mine so there was a sharp “shard” sticking out of the very top. Although it boasts that it “pivots on base” this simply means that it tilts forward. Because the base isn’t very heavy you don’t have to tilt it very far before it starts to fall over.

At full height it stands at 21cm tall and has a 1.5m captive audio cable on it. Near the top of the microphone is an “on/off” slider which cuts the sound off when in the “off” position. This switch is of very low quality and, very stiff, I couldn’t tell which position it was in most of the time.

All of this sounds bad which, to be honest, it is. Until you use it.

Here are recordings I made with an in-build laptop microphone and then with the Signalex (click on either to play)…

Summary of Signalex Computer Microphone

Poor quality plastic, falls over easily just generally looks and feels awful. But it’s a vast improvement of built-in microphones and, hence, well worth a pound. Recommended!

Reviewed by David Artiss on 28th December 2011.

ReTrak, popular in the US, are now selling their range of products in the UK at retailers such as Dixons and Amazon.

You may have come across retractable cables before – often found on portable mice for laptops, they wind excess cable into real which is suspended half way along the cable length. What ReTrak have done is improved upon this, added other new technologies and then created a huge range of products. Basically, what you get are a range of electrical accessories that take up as little space as possible.

What I particularly like about ReTrak’s range of cables is that even when they produce a version with multiple connections, they still make individual cheaper versions too.

Take, HDMI cables. ReTrak have 4 in their range – 3 with specific connections and 1 with a “exchangeable tip” connection.

The 3 with specific cables all have a standard HDMI male connector on one side and then either another matching connector on the other (EUCABLEHDAA) or a micro (EUCABLEHDAD) or mini (EUCABLEHDAC) connector. The first is the “standard” connector that you’ll probably find on your PC, monitor or TV. The mini and micro connectors are often found on smaller devices, such as tablets or mobile phones – the micro is a lot smaller and lots very much like a micro USB port.

What all 3 cables have in common is their high quality retractability (however, due to the extra size of the reel needed to accomodate the wider HDMI cable, there’s now a button that automatically reels the cable back in), 1.5m cable length, version 1.4 compatibility, 10.2 GB bandwidth and 3-year warranty. Oh, and they all retail at £29.99.

I tried the standard connector to plug my ThinkPad Edge into my Samsung HD TV. It worked with any hitch and the image and sound was perfect.

Lastly, there’s the “multi pack” version which has interchangeable connectors. By default it has a standard HDMI connector on both ends, but also comes with a micro, mini and VGA connector which slots onto either end to convert the format. Indeed, the standard reel is the same one as in the EUCABLEHDAA pack. Each connector holds in place by two plastic “legs” which slot into ridges that run down the standard connectors edge. The cable is the same standard, bandwidth, etc, as before and still comes with a 3 year warranty. The RRP reflects that this is a 4-in-1 cable and retails at £39.99.

Gallery

Summary of ReTrak Retractable HDMI Cable

Without the re-tractability the standard cables can be had for a lot less. However, all 4 cables are excellent quality, as always for ReTrak, and if portability is what you need these are superb. The 4-way multi-pack version is particularly good value.

Reviewed by David Artiss on 24th December 2011.