Some time ago my hosting package was done away with to new users and they continued to support existing customers. However, at each turn they’ve attempted to push me towards a virtual server option that I had no interest in. Bandwidth and disk space limitations have caused my costs to spiral yet Memset have put more pressure on me during support. For example, the other day I needed to housekeep some folders from the site that I couldn’t, for one reason or another, access. In the past they’ve been quite happy to do this for me – after all as I’m not in control of it I don’t always have the access I need. This time they warned me that in future they may charge me. Excuse me? They are hosting for me, I have no control over the PHP or Apache installation and the security restrictions. If these restrictions prevent me from removing some files, it’s hardly my problem.

Equally when I kept finding my MySQL database was done on repeated mornings, their solution was again to suggest that I move to a server package where I could control this.

The last straw was when I tried to downgrade my bandwidth requirements. Memset let you add on file size and bandwidth to your package for an additional monthly fee. After some recent caching issues my bandwidth went out of control so I bought some more to get me through one month. Now it’s under control I tried to downgrade to what I had. However, I was helpfully told that I couldn’t and had I thought about a Virtual Server package.

I’ve searched for new hosts in the past but not found any that truly stand out. I’ve tried moving a couple of times but pulled out after finding the new host didn’t offer all the features I wanted in the end. However, after a search yesterday I came across Tsohost. And it was astonishing – glowing reviews and superb value for money.

In the end I purchased their standard hosting package for £34.99 a year. I was paying £15 a month for Memset. This gives me more bandwidth and file space than I had at Memset and with better support – including a helpful customer forum (always useful for looking for problems before you sign up!). They appear knowledgeable and are regularly responding to issues on the forum (as well as writing up articles on how to resolve issues).

The transfer went ahead yesterday – I did it all manually and, yes, I cocked it up. After a stressful evening I got it working. The site is faster than it was at Memset (about 3 times quicker based on home page timings).

And I, for one, welcome our new hosting overlords. I for one expect this won’t be the last time they get a mention on the site – and hopefully always positive.

 Update 19th Jan:

Having some problems, but not the fault of tsohost. The move of my blog from one host to another appears to have unsettled one of the plugins that I’m using and it’s looping, constantly accessing this site and sending my bandwidth use through the roof. I disable the most likely candidates yesterday and that appears to have worked – now it’s a case of narrowing down the culprit. Thankfully (in a weird way) my personal blog is having the same issues so I can cross-check the plugins that I’ve disable here with those that I’m using on that one – it’s now down to 2.

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I’ve also got rid of my first plugin.

Plugins that have been given a fresh lick of paint are (in no particular order)…

• Artiss PSN Status
• Artiss AdSense Insert
• Artiss Content Reveal
• Artiss Draft List
• Artiss Code Embed
• Artiss Twitter Data
• Artiss Relative Date
• Artiss YouTube Embed

You’ll notice they all begin with “Artiss” – another change which is part of a new re-branding exercise. Some of these, however, were modified early on and will be due a further update to bring them totally in line with current standards.

Existing plugins due for an upgrade in 2012 are…

• Flu Pandemic Level
• Google Docs Viewer
• Simple Social Bookmarks
• Simple Timed Content
• Simple URL Shortener
• WP README Parser

Simple Feed List is to be re-written from scratch with feed duties being all “in house” rather than relying on WP’s built in RSS functionality (which appears to be rather flaky).

Artiss Facebook Link, Simple Twitter Link and Simple Buzz Link will all be merged into one new plugin, Artiss Social Link.

Android App Share, Simple Readbag List, Simple TTIW List and Simple Wakoopa List will all be merged into a single new plugin, the name of which is yet to be decided. It will also allow for other sites that provide XML data.

WP Plugin Cache will be abandoned (as all caching will be performed by individual plugins).

What all of this will mean is a reduction in the number of plugins, by merging a number of similar products. However, all are due to recieve the “full monty” of additions so, rather than adding the odd small feature, most should require minimal maintenance in future. Plugins such as Social Bookmarks and YouTube Embed, however, are likely to continue to have big changed applied to them.

If after this I find some time, I have a number of plugins that I’d like to turn my hand to, including a banner rotation plugin. There are a number available in the market but none that offer what I need (and I’m not being particularly needy either) – it was actually a user who asked me about this after coming across the same problem.

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Thankfully, Memset provide cPanel and a host of data analysis tools. As you can see from this graph it’s rocketed since mid-October.

I’d love to say it’s because visitors have gone up as much, but that’s not the case. Looking at the biggest bandwidth hogging files, it’s exactly as normal – in fact nothing in particular is causing it.

What did happen mid-October though is that I started looking and changing the site’s caching. I’d been using PHP Speedy with all options switched on (except for GZIP, which I had in my .htaccess file along with a few other tweaks) but was finding that was breaking Debug Bar and jQuery Lightbox For Native Galleries. You can exclude certain scripts from PHP Speedy but that didn’t seem to fix the problem.

I therefore decided to try an alternative method. After some testing I settled on WP Super Cache (to cache the pages – this improved speed but not bandwidth as the same size results are delivered) and WP Minify (this combines and minifies the scripts – something that PHP Speedy did, but I could get WP Minify to work with the aforementioned Debug Bar and Lightbox scripts). I also retained my .htaccess changes.

And that’s how it’s been since. The site’s very quick BUT it looks like the size of the pages being delivered are horrendous.

The cause? Right now, I have no idea and I’m still tinkering – expect to see some site problems over the next few days as I try and resolve it.

What I’ve immediately done is switch off WP Minify and put PHP Speedy back on. Oddly, it’s working with GZIP switched on – if the .htaccess changes are working, this shouldn’t work. I therefore need to check my .htaccess further. Maybe the changes made to this file by WP Super Cache have affected it.

Certainly something has to be done with some urgency and if I have to I’ll abort all changes and had back to PHP Speedy solely (and break those other scripts). My hunch – GZIP isn’t working. Testing tools indicate otherwise.

I’ll update this post, as it may be of use to other developers. And, of course, if you have any ideas please comment and let me know your thoughts.

Update, 16th November.

Sorted. Although online testing tools reported that GZIP was working, it wasn’t. Activating that has put my bandwidth back to normal…

Through some further testing I’ve settled on using WP Minify rather than PHP Speedy. I’m also using WP Super Cache but note that this doesn’t affect bandwidth, only speed.

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For each font that you wish to add simply add the following code to your CSS…

@font-face {
    font-family: 'DroidSansRegular';
    src: url('DroidSans-webfont.eot');
    src: url('DroidSans-webfont.eot?#iefix') format('embedded-opentype'),
         url('DroidSans-webfont.woff') format('woff'),
         url('DroidSans-webfont.ttf') format('truetype'),
         url('DroidSans-webfont.svg#DroidSansRegular') format('svg');
    font-weight: normal;
    font-style: normal;
}

You’ll need to change the font-family to the name that you wish to give the font. Then there are 5 references to the font files – 4 different types to cover different browser requirements. Again, these will need changing appropriately.

This site previously used the font named Droid, which is the open source font used by Android. With last week’s introduction of Android 4, however, they’ve created a new font named Roboto – this has been designed for HD screens, so is perfect for websites.

If you wish to use either of these fonts, I’ve bundled them up ready for font-face (i.e. with each of the 4 formats that are required).

Download Droid

There are 3 versions of the font – standard, bold and mono space.

Download Roboto

There are 2 versions of the font – standard and bold.

Using JavaScript to capture contents is the easy bit – adding it to the clipboard is a lot more difficult. IE has a JavaScript command built in, other browsers vary. Unfortunately, other browsers (e.g. Firefox) also restrict this ability for security reasons. This is because the ability to write to the clipboard also comes with the ability to read from it as well – quite why this functionality can’t be detached and restrict just the reading I don’t know.

So, using JavaScript is problematic.

Thankfully I’m not the first to come across this problem and a third party script named ZeroClipboard is available. This uses Flash to update the clipboard, which doesn’t have the same security limitations. Of course if you’re viewing from a device that doesn’t support Flash (cough, splutter, iPad, iPhone, cough) then you’re still out of luck. None-the-less this seemed a perfect solution.

Unfortunately, my limited JavaScript skills failed me – I found the program to be over-complex for what I needed and failed to be able to get it to work.

At this point I found an alternative – ZClip uses ZeroClipboard but is controlled via JQuery (which is built into WordPress) and provide a much easier and friendly method of access.

I was now in a position where I had a working plugin. Until I used Admin Bar. That seemed to affect the positioning of the Flash overlay so you had to click slightly above the “Copy to clipboard” button to get it to work.

The customer, though, didn’t have an issue with this and I could only hope that they didn’t have anything else within their theme or plugins that could affect it in this way (I did try contacting the developer of Zclip but got no response).

What really ended it all though was the limited way of capturing text in zclip, which I hadn’t appreciated earlier on. ZClip can capture in 2 ways – from static fields (e.g. the text between a SPAN) or dynamic (e.g. from a field). The first doesn’t capture any formatting, even paragraph breaks – returning everything as one long line of text. The second did, but by capturing the HTML.

The customer wanted the customer to be able to copy to the clipboard long paragraphs of text – neither offered a neat solution to this.

Then I gave up. One day I may return to it – certainly ZeroClipboard will probably allow me to do what I need it to, but I’ll have to get my head around how to first.

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My host is Memset who, I have to say, are superb. But you pay for that quality and I was already having to pay more than I was last year due to bandwidth increases (you pesky visitors keep coming here!). There’s only so much money you can throw at something though before you have to have a bit more of a radical re-think. So, I made the decision to move my hosting  to UK2 and one of their rather professional looking business packages. Bandwidth would no longer be an issue but, as is often the case with cheaper providers, the occasional downtime may be.

I pointed my domain (which is held at 1&1) to the UK2 servers and although my holding page was now appearing I couldn’t get FTP access. I raised a support request but didn’t hear anything until last night – it had taken some time for the IP changes to be propagated to their FTP server. This morning it was working so I uploaded the site but I was still getting the holding site. Another support request and they noticed that my site was pointing to the wrong IP. Now corrected, my site was live! Unfortunately I was getting server configuration errors – this was using an exact snapshot of the site as held by Memset.

Meantime, Memset had contacted me and I was in a position where I could double my bandwidth by paying just £1 extra a month.

By this time the decision was now easy. I have swapped my nameservers back to Memset and have cancelled my UK2 hosting – thankfully they have a 30 day money back guarantee.

Unfortunately, it comes with  a sting in its tail – they haven’t refunded me all my money. They have retained an administration fee for the free domain they provided me…

When you purchase the Business web hosting a free domain comes with it, because you are keeping the domain and cancelling the web hosting we have deducted the registration fee.

I’ve pointed out that they didn’t actually provide me with a new domain, I’d simply pointed my existing one to their nameservers at no cost to them. Eventually, they relented and paid me my full amount.

But, right now, I’m just happy to have the site working. Welcome back Memset!

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Image courtesy of Michal Koralewski

Somebody once described NTL (now, Virgin Media)  to me as “excellent, until you need any help”, due to their poor support.

When it comes to Streamline.net hosting I wouldn’t even go that far. Their hosting is quite cheap and that’s the only good word I can give them.

The Copy+ website, owned by the software author Stuart, are hosted by Streamline, but I manage the site. As huge profits aren’t made from the Copy+ site we stuck with cheap hosting. We also needed a big bandwidth due to the size of the software being downloaded – it’s often only the lower end of the hosting market that offers this.

Apart from site speed issues it’s been, okay-ish. But when we have needed support it’s not been brilliant. They also have a lot of restrictions – e.g. .htaccess files can only consist of redirects – everything else (including caching) is ignored. I was never able to upgrade phpBB 2 to phpBB 3 due to “out of memory” issues. Instead, I installed it on my own personal site (hosted elsewhere) and transferred over the resulting files and database, which worked.

However, we started being told by customers at the beginning of the year that they had problems signing up for the forum. Over time it got worse and some testing by myself showed that emails sent from the site simply weren’t turning up at their destination.

On the 22^nd March I sent them a support request, asking them to investigate why email was not been sent via my site scripts. I sent them a very basic piece of code using the PHP mail facility to send a mail, so that they had an example (and wouldn’t simply assume it’s my code that’s wrong).

The response was…

To ensure that no spam messages are sent from our network, Streamlinenet filters all outgoing e-mail. These must have a ‘From’ or ‘To’ address that is a domain hosted with Streamlinenet. Any e-mail not fulfilling these criteria is stopped.

For more details, please refer to the link below:

http://www.streamlinesupport.net/index.php?page=show&id=150

We would recommend that you change the destination email on your mailer script to an email address hosted with us.

Ok, so the FROM or TO field needs to be one that is from our domain name – in this case skycopyplus.co.uk. Except the code I sent them had a FROM email from that domain.

I pointed this out.

Can you please provide us the password of the email account support@navpoint.co.uk, so that we can check if it was able to received the test email that we are going to do with the php form on your website?

Quite blatantly they hadn’t looked at the example code as it was using the support@navpoint.co.uk email address as the FROM address, not TO. I pointed this out to them too.

We are already aware with the issue that you are encountering right now, this is because of the SMTP server (authsmtp.streamline.net) intermittent overloading issue. The symptoms of the issue is you are going to encounter delays in sending out emails and sometimes you are going to received bounced back emails.

In order for us to further check the issue, can you please provide us the bounced back emails that you received?

As an alternative solution you can use the outgoing server of your local ISP (internet service provider) or use webmail.domain URL (http://webmail.phit-consultancy.co.uk) in sending out emails, because this is not encountering any issues in sending out emails to any types of email accounts.

Our deepest apologies about this matter. Rest assured that we are working on this issue to solve it soon as possible, as we already received lots of complaints from our customers.

With regards with the issue of the form with your website, we found out that the contact.php and sendmail.php file does not contain any action script to send out emails. Please double check the script of your website and create an action script to send the emails.

Note: We would like to remind you that scripting issue is already beyond of our scope of support.

So, they now wanted bounced emails. Except there weren’t any – they simply didn’t turn up at their destination. They now suggesting this was a problem with my coding too. None-the-less they were now admitting they had a problem with their SMTP server.

My response begins to show my frustration…

We are not recieving any bounced mail responses, so are unable to forward these onto you.

Using an alternative outgoing SMTP server is not a solution for PHP mail, which will use your own SMTP server – as per the code example I sent you.

It would appear that the outgoing mail issue has been going on for weeks – I do not see an open support ticket for this and I am dismayed that you still do not have any ETA for a fix.

At the end of the day I need PHP mail to work. Not to lose mails when I use the correct email structure, as per your demands (i.e. using a FROM or TO mail from our domain).

If you have no intentions to fix this, please let me know now and I will make arrangements to move to another company who can provide the most basic of functions, such as working SMTP.

Their response didn’t help…

We are very sorry, we don’t have the ETA of the sending emails using the main SMTP server which is authsmtp.streamline.net

Please use the alternative SMTP below:

authsmpt1.streamline.net

As I pointed out to them – again – I can’t change the SMTP server that PHP uses without changing the PHP configuration, which they don’t allow me to do.

They responded by ignoring this but instead creating another test program which they told me worked. It worked, but only because the TO address was going to a navpoint.co.uk domain email address. As soon as you change this to go elsewhere it fails.

They then pointed out that they had alternative SMTP servers available. I blew…

Did you read my last message when I clearly explained this?

I am using the PHP mail command, which you cannot configure to use a different SMTP server. That can only be done via the PHP configuration file, which I am unable to change – that is something you have to do.

Have you thought to change this in config.php?

Please stop asking me questions that I keep answering and you ignore.

The response, though, finally told us what we wanted to know…

The destination email on your mailer script (test.php) is still showing as [REMOVED] which is an external email address. Please be reminded that the ‘From’ and ‘To’ fields should be Streamline hosted email addresses else it will be stopped. We have changed this to support@navpoint.co.uk and it now appears to be working fine.

So what they’re telling me is that I have to send mails to the navpoint domain. Which is no good for website contact forms or running a forum which requires users to validate their email address.

Unfortunately, there is no other way around it as these limits exist is so we don’t open ourselves up to abuse.

At this point the Copy+ owner, Stuart, not a web expert in any way, responded. He’d got it, why couldn’t Streamline?

With respect, your statement that BOTH the TO and FROM addresses must be streamline hosted is clearly nonsense. Our own tests (and also direct experience of this mainly working most of the time over many years) have proved this.

The reason for the INTERMITTENT problems we are currently experiencing is it seems, by your own admission, due to an issue with authsmtp.streamline.net.

In Ticket Number: 639751 you kindly provide us with a workaround for this issue – specifically to use authsmtp1.streamline.net.

However the configuration required to do this is part of the PHP server configuration and so outside of our direct control!

We simply ask that you configure our sites at navpoint.co.uk and skycopyplus.co.uk to use the alternative SMTP server of authsmtp1.streamline.net.

They responded back to pointing us to 2 pages on their site which mentions the limitations of their mail system. Except it states the from OR to email fields must have the owners domain and, at no point, makes mention that the TO field must have.

Stuart responded back to ask them – again- if they could configure our site to use their altnerative SMTL server. They responded by saying that they didn’t write scripts for users.

To say we are dealing with IT illiterate imbeciles would be an understatement.

It was now the 31^st March. Between Stuart and I we decided to switch hosts – the hosting was due to finish in August. Unfortunately,  Streamline still had something in store for us when we requested for the hosting not to auto-renew (there is no option in their provided control panel to stop it).

So we can complete the closure please confirm the following:

-That the package you wish to cancel is: skycopyplus.co.uk

- That you have taken all required backups of your website and hosting space, including emails. Please reply to this ticket to confirm this has been done in order that we can proceed to cancellation for you.

- Also if you are able to provide any feedback on why you moved this away would be appreciated

We will close the account on receipt of your confirmation, so please ensure that you complete any backups before replying to this mail, as we are unable to schedule cancellations for a future date.

Please be aware that closure of a hosting account does not entitle you to a refund of any charges already applied to that particular service, including any additional service charges already incurred

In other words, they would close it there and then, with no option to simply cancel the auto-renew. Even this pushed the patience of Stuart.

I am sorry, but that is totally unacceptable. I have paid for my hosting on this account up until the renewal date of 15/08/2011, and I should be entitled to receive the remainder without having to cancel early or run the risk of automatically being charged for a further 2 years at £119.76 as a result. Which appears to be what you are telling me will happen if I fail to cancel exactly on time?

If I wait until the renewal date to cancel (as you seem to imply I need to), how I am supposed to know on what exact date you will have taken the payment, or indeed how long it might take you to respond to my support request so that I can cancel in a timely fashion beforehand to avoid further charges?

I notice that my card payment details that you hold on file have expired. I trust this is sufficient to ensure that I will not be charged on this card? However should you attempt to submit a payment to my card anyway, I will have no hesitation in contacting my card company and demanding a charge back for my card issuer of any monies so taken.

As you happen to ask – one reason for cancelling is that we have been unable to get a reliable service for sending mail via your SMTP servers and a total lack of any coherent responses from your support department regarding this long standing issue on the last 2 tickets we raised. In fact we were totally going round in circles with you as nobody seemed to be reading the history of the ticket before replying. So we are moving our hosting elsewhere where we can get decent support and they do not have ongoing SMTP mail server issues.

But I shall now add to my list of reasons for cancelling your completely inflexible approach to a polite and entirely reasonable request to opt not to renew one of our accounts.

I don’t think a huge amount now needs to be said. The site has been moved to HostPapa who are also cheap and offer unlimited bandwidth. However, their email appears to work and, so far, their support seems a lot, lot better. In time I’ll publish a review about them. Meantime, they hosting is quite a bargain with many features above those that Streamline offer.

My intention for the site is to install WordPress and a brand new forum – a nice bit of stress testing. Next year we have another site to potentially move to a new host so HostPapa may be a possibility there too.

Whatever happens, they surely can’t be worse than Streamline.

A few more “reviews”…

• My legal battle with Streamline.net
• Streamline.net taking money from my account
• streamline.net are crap
• streamline.net are still incompetant

Update (02/02/2012):

Because of the above policy and the fact that the only card details Streamline were aware of was an expired one, Stuart decided to simply let the hosting expire. Once it had he asked them to close his account. The response was…

Further to your request to close the account I am sorry but I am not able to do this whilst there is a payment outstanding on the account.

If you did not wish to renew the account for a further period you would have needed to contact us to request the closure before the renewal date. As you did not do this you would need to clear the payment.

Please note you can use this package with any domain name that you wish to so if there is another website that you need to host we can help you with adding the domain to this package. I would be happy to cover the initial cost of a new .uk or .com domain name (or one of equivalent value).

Should you still wish to proceed with the closure please let us know once you have cleared the payment and we will contact you regarding this.

Basically, they now believe Stuart owes them money for the hosting since his details expired. It took them a week to respond and Stuart’s response was straightforward…

Sorry, but it has taken you over a WEEK to reply to this ticket.  Given that I informed you that I wished to cancel as soon as I became aware that this account was up for renewal (you hadn’t bothered to send me any reminders prior to this), and we then moved our hosting away from your site from that very date, this really isn’t fair at all.

Also I notice from my past dealings with you that it is impossible to inform you in ADVANCE that I wish to cancel, and that my account will be suspended from the date I inform you without any recompense for the lost hosting time.  So really is a total catch 22, and the most atrocious cancellation policy of any company I think I have ever dealt with.  Most require some days notice (for example 1 month) of cancellation with continued service up until that date, which is fair enough.  But it seems you can not even offer that basic courtesy.

In light of this, and as a sign of good will on my part, I am prepared to offer you pro-rata payment of 1 weeks extra hosting – the exact same time it has taken you to reply to this ticket and a whole 5 days more than we actually effectively used.  Please let me know how I can pay that.  Alternatively good luck with collecting the full £143.71 from my cancelled credit card.

Brilliant!

Update (03/02/2012):

A response from Streamline…

I am sorry I am not able to accept anything other than the full outstanding fee.

If you do not wish to clear this then I am not able to close the package at this time.

Summary of Streamline.net hosting

Cheap but not cheerful. They don’t seem to be able to grasp the most basic of customer requirements and have all the technical savvy of my 2 year old. Avoid at all costs.

Reviewed by David Artiss on 27th July 2011.

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The admin options has had an overhaul too, with users able to now personalise each aspect of the embed code.

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A short code option has been added but, more crucially for me, it uses my new coding standards including use of PHPDoc to document the code.

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This release addresses a vulnerability that allowed Contributor-level users to improperly publish posts.

The issue was discovered by a member of our security team.

We suggest you update to 3.1.2 promptly, especially if you allow users to register as contributors or if you have untrusted users. This release also fixes a few bugs that missed the boat for version 3.1.1.

The official WordPress announcement

3.1.2 Codex Details

Change Details

A list of the modified files (between WordPress 3.1.1 and 3.1.2)

Download 3.1.2 (entire installation)

Download 3.1.2 (just the changed files between 3.1.1 and 3.1.2)

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1. WordPress 3.0.2 Released WordPress 3.0.2 has been released… This maintenance release fixes a moderate security issue that could allow a malicious Author-level user to gain further access to...
2. WordPress 3.0.3 Released Apologies, been a bit delayed on this one. No sooner had we been hit with WordPress 3.0.2, but the next version is released. Again, this...
3. WordPress 3.2.1 released WordPress 3.2.1 has been released. After more than a million downloads of WordPress 3.2, we’re now releasing WordPress 3.2.1 into the wild. This maintenance release...